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Ana S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

I provide customer support by resolving issues, answering questions.

I can work as a
  • Virtual Assistant
  • Customer Support
  • Outbound Call Agent
Full Time
Dollar icon $1120 /Month

I accept:
    • Payoneer
    • PayPal
    • +1

This profile has not been socially verified yet
Ana is a morning Bird and can work anytime

About me

    Experienced Call Center Agent with exceptional communication skills and a proven track record of providing top-notch customer service. Skilled in handling high call volumes, resolving customer issues, and meeting... More

Skills

Project Management

I have experience providing customer support and administrative assistance in both English and Spanish. My responsibilities have included handling customer inquiries, resolving issues.

Other Project Management
★
★
★
★
★
4 of 5
Writing Project Management
★
★
★
★
★
4 of 5

Experience

Company logo
2024 - 2024
Foundever (Breezeline Campaign)
Customer Support Representative

Provided technical and billing support for a telecommunications provider. Resolved inquiries efficiently while meeting performance and service goals.

Company logo
2024 - 2026
Foundever (RingCentral Campaign)
Outreach Escalation Specialist

Managed B2B escalations, resolving critical service issues in collaboration with technical teams. Conducted proactive outreach to prevent service disruptions and improve client experience. Identified recurring issues and contributed to process improvements and efficiency.

Company logo
2023 - 2024
Foundever (UnitedHealthcare Campaign)
Healthcare Support Representative

Handled high-volume medical billing and insurance inquiries with accuracy. Ensured HIPAA compliance when managing sensitive patient information. Coordinated with internal teams to resolve complex claims.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I enjoy learning new skills, and exploring topics related to wellness, fitness, and personal growth. I also like watching movies and series, listening to music, staying active with workouts, and spending time... More

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  • Hourly Rate (USD):
    $7
  • Experience:
    3 years   1 Month
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    No
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Ana S.
General Information
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