Andrea A. I am offline now
AVAILABLE TO WORK
ChileMarketing and content creation, expert at increasing customer satisfaction
I can work as a
- Digital Marketing
- Content Writer
- Copywriter-Bilingual
$1100 /Month I accept:- Wire Transfer
- PayPal
- +1
- Wire Transfer
- PayPal
- +1
About me
Organized and proactive professional with over 5 years of experience in customer service and managing administrative tasks. Strong background in email marketing, content writing, and social media management, with a... More
Skills
Communication
Used this platform to manage my team in a remote work environment (during the pandemic)
Customer Service & Admin Support
Managed to increase customer satisfaction and NPS
Experience
Mundo
Customer Support Agent
Responded to customer inquiries and resolved issues, provided detailed and accurate product information, managed customer complaints with empathy and professionalism
Mundo
Call Center Team Leader
Led a team of 20+ call center agents, ensuring high-quality customer service and operational efficiency. Improved service quality by 15% within 6 months. Planning and projection of short-term goals
MDN Publicity
Copyediting coordinator
Managed a team of copyeditors, ensuring all content met quality and accuracy standards. Coordinated with the content creation team to develop engaging and error-free materials. Content creation
Mundo
Training and Quality Supervisor
Developed quality audit guidelines. Increased problem resolution by 30% through audit and training improvements. Managed calendars and scheduled meetings. Supervised 15 team members
Education
Universidad del Zulia
Bachelor's Degree in Literature and Linguistics
Certifications & Courses
Universidad de Chile
Diploma in Innovation and Customer Experience
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I love reading and writing, I use both art forms to express myself and grow both personally and professionally. Also, I love traveling!
Portfolios
Hourly Rate (USD):
$6.88
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Andrea A.
General Information
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