Andrea R.

I am offline now

Nido Colectivo and Mente Diamante

Content Editor & Operations

Built and standardized a content production pipeline, created internal SOPs and task-tracking systems.

Operations & Client Success Specialist

Managed a remote support portfolio of 100+ international accounts monthly, maintaining a 99% CSAT score measured via post-interaction surveys across all active accounts. Reconciled multi-currency transactions with zero discrepancies, designed and implemented a weekly activity reporting system, managed high-priority executive scheduling and stakeholder communications.

Freelance

Project Management & Operations (E-commerce)

Centralized project tracking, expense logs, and vendor data, owned end-to-end product lifecycle, from supplier sourcing to client invoicing.

Freelance

Brand Designer & Visual Strategist

Developed end-to-end brand identity systems for small-to-mid-size businesses, managed print and packaging design projects, conducted competitive market analysis, owned end-to-end product lifecycle.