Andrea M. I am offline now
AVAILABLE TO WORK
HondurasCustomer service expert with experience in support, billing, and onboarding.
I can work as a
- Customer Support
- Sales Representative
- Customer Service VA
$1280 /Month I accept:- PayPal
- PayPal
About me
Bilingual Customer Service and Administrative Support Professional with over 4 years of experience in BPO environments, legal services, sales, and customer support. Proven ability to manage high-volume,... More
Skills
Customer Service & Admin Support
4+ years delivering bilingual customer service across BPO, legal, and sales environments. Skilled in phone, email, and chat support with consistently high satisfaction scores.
Experience
Alonso & Alonso Attorneys at Law
Client Intake and Sales
Managed client communications, legal intake screenings, CRM records, and consultation scheduling for an immigration law firm. Bilingual support in English and Spanish.
Intouch CX
Collections Specialist
Handled billing inquiries, payment arrangements, and dispute resolution in a BPO. Also trained new agents on tools and workflows to ensure consistent team performance.
Startek
Technical Support Specialist
Provided inbound technical support in English via phone and chat. Resolved complex issues through structured troubleshooting, maintaining high customer satisfaction scores.
Allied Global
Sales & Reservations Specialist
Handled inbound sales and reservation calls, matched clients with available options, and maintained accurate booking records in a fast-paced customer service environment.
Education
Universidad Tecnologica Centroamericana
I am currently pursuing a Bachelor's degree in Biomedical Engineering. My studies focus on applying engineering principles to healthcare and medical technologies, including human anatomy, medical devices, electronics, and problem-solving for clinical and biological systems.
Certifications & Courses
Human Talent Management
Human Talent Management certification from INFOP (Government of Honduras), where I learned the basics of recruitment, employee management, workplace communication, and human resources processes.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I enjoy learning new skills and staying up to date with technology. I am passionate about helping people navigate complex or stressful situations and finding clear, efficient solutions. I also have an interest in... More
Hourly Rate (USD):
$8
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Andrea M.
General Information
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