Andrea R. I am offline now
AVAILABLE TO WORK
El SalvadorCustomer Support & Sales Specialist with 4+ years experience
I can work as a
- Customer Support
- Sales Representative
- Administrative Assistant
$960 /Month I accept:- PayPal
- Payoneer
- +2
- PayPal
- Payoneer
- +2
About me
Customer Support & Sales Specialist with 4+ years in BPO. Skilled in inbound sales, retention, billing, and high-volume support via phone, chat, and email. Experience in dental insurance and AML compliance, with... More
Skills
Customer Service & Admin Support
Project Management
Experience
Hopper (via Telus Digital)
Customer Operations Support
Provided high-volume support via chat, phone, and email. Assisted customers with bookings, changes, and cancellations while maintaining high customer satisfaction and meeting SLA requirements.
Mercury Technologies (via Telus Digital)
Risk & Compliance Investigator
Reviewed financial crime alerts including sanctions, PEP, and adverse media. Conducted CDD, analyzed risk profiles, and documented findings to ensure compliance with regulatory standards.
Cigna Dental (via Sykes / Foundever)
Provider Support Representative
Supported providers with insurance verification, claims, and coverage inquiries. Handled high-volume cases, ensured HIPAA compliance, and delivered accurate, efficient resolution of sensitive data.
SiriusXM (via Concentrix)
Sales & Customer Retention
Handled inbound customer calls, identified needs, and recommended subscription plans. Consistently exceeded sales targets, improved retention, and performed in a KPI-driven environment.
Education
ABC Billingual School
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$6
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Andrea R.
General Information
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