Senior Account Manager with 6+ years in Customer Success and account management
Client-facing business leader with over six years of experience in Customer Success and Account Management across SaaS, nearshore tech staffing, and startup environments. Skilled at building trust-based executive... More
Managed client relationships to ensure 98% satisfaction and long-term success with the Wrike platform.
Served as the main point of contact to address client inquiries and resolve issues efficiently.
Owns a book of business of 14 client accounts representing 30+ engineers. Leads quarterly business reviews with client stakeholders to align engineering capacity with business objectives.
Spearheaded a client-centric approach by conducting in-depth needs assessments to understand unique customer challenges and expectations.
I play piano, sing, and compose my own music. I am also an avid reader, I enjoy writing, and I have a deep love for animals.
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