I am a bilingual professional in Sales Operations and Customer Succes.
Bilingual Sales, Customer Success, and Account Management professional with 9+ years of experience supporting U.S.-based customers across various industries. Proven success in customer retention, consultative... More
Managed approximately 175 inbound customer interactions daily. Retained customers considering competitors, promoted protection plans and upgrades, and consistently achieved retention and sales KPIs.
Conduct 250+ outbound calls daily promoting financing and banking solutions. Consistently achieved 100% of monthly sales goals and generated over Q250,000 in financed volume monthly. Qualified prospects, handled objections, and exceeded aggressive sales KPIs.
Managed 80+ customer interactions daily through inbound and outbound channels. Retained at-risk customers, earned multiple top-performer recognitions, and maintained long-term customer relationships throughout debt resolution programs.
Guided customers through cruise bookings, recommended upgrades and premium packages, identified upselling opportunities, and delivered consultative sales experiences focused on customer satisfaction.
C2 Proficient (Score: 71)
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