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Jose P.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Guatemala
I’m available for a long-term job

I am a bilingual professional in Sales Operations and Customer Succes.

I can work as a
  • Customer Support
  • Sales Representative
  • Executive Assistant
Full Time
Dollar icon $2240 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Jose is a morning Bird and wants to work during America/Guatemala Time

About me

    Bilingual Sales, Customer Success, and Account Management professional with 9+ years of experience supporting U.S.-based customers across various industries. Proven success in customer retention, consultative... More

Skills

Communication

Zoom
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4 of 5
Skype
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4 of 5
Customer Service & Admin Support

Customer Support
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5 of 5
Phone Support
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5 of 5
CRM
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5 of 5

Experience

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TXU ENERGY
Retention Specialist

Managed approximately 175 inbound customer interactions daily. Retained customers considering competitors, promoted protection plans and upgrades, and consistently achieved retention and sales KPIs.

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PROMERICA BANK
Financial Sales Specialist

Conduct 250+ outbound calls daily promoting financing and banking solutions. Consistently achieved 100% of monthly sales goals and generated over Q250,000 in financed volume monthly. Qualified prospects, handled objections, and exceeded aggressive sales KPIs.

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ICON SOLUTIONS (Guardian Litigation Group)
Account Manager & Retention Specialist

Managed 80+ customer interactions daily through inbound and outbound channels. Retained at-risk customers, earned multiple top-performer recognitions, and maintained long-term customer relationships throughout debt resolution programs.

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ROYAL CARIBBEAN GROUP
Vacation Planner / Sales Representative

Guided customers through cruise bookings, recommended upgrades and premium packages, identified upselling opportunities, and delivered consultative sales experiences focused on customer satisfaction.

Certifications & Courses

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EF SET English Certificate

C2 Proficient (Score: 71)

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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