Yasmin B. I am offline now
AVAILABLE TO WORK
Dominican RepublicBilingual customer service expert managing calls, scheduling & CRM systems.
I can work as a
- Sales And Marketing
- Customer Service Bilingual
$1920 /Month I accept:- Payoneer
- Payoneer
About me
Bilingual (Spanish/English) customer service professional with 20+ years of experience in scheduling, reservations, and client communication across the tourism and services industries. Skilled in managing high call... More
Skills
Customer Service & Admin Support
20+ years managing customer service, CRM, admin support, and email communication in tourism. Achieved 85% reduction in receivables and 95% increase in service sales.
Experience
Vacation Shop DR – Viapor
Sales Executive
Managed the full client service cycle — inquiry, quote, booking, and after-sales follow-up — for national and international travel packages and group tours.
Viva Platinum Club – VWR
Reservations Supervisor
Increased service demand by 95%, positioning Viva Platinum as the most profitable local reservations operator.
FIADASEC, INC.
Administrative Assistant
Managed registration, billing, and payment collection for 376 attendees at the 8th International Congress on Culture for Peace, with zero operational errors.
Viva Platinum Club – VWR
Customer Service Representative
Increased client membership and loyalty by 80% through active listening, empathy, and effective problem resolution.
Education
Certifications & Courses
Travel Agent Certification
Customer Service Specialist
Artificial Intelligence – Intermediate L
Languages
English
Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Passionate about continuous learning and technology. Currently exploring AI applications in customer experience. I enjoy connecting with people and finding ways to make processes more efficient.
Portfolios
Hourly Rate (USD):
$12
Experience:
20+ years
English Level:
Intermediate
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Yasmin B.
General Information
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