Brigette V.

I am offline now

Windstream Enterprise

Elite Care Specialist

Hello Gravel

Customer Service

Airbnb

Customer Service

Assisted guests by facilitating communication with hosts and providing support through the platform. Provided technical assistance for app-related issues, managed reservation changes and cancellations, and processed refunds while resolving payment concerns accurately and efficiently. Supported elite accounts by handling billing audits, payments, and account management. Resolved technical issues through troubleshooting and refund processing while ensuring compliance with company policies during account deactivations. Provided efficient and empathetic support to improve overall customer satisfaction. Verified customer orders through phone calls and text messages, guiding customers throughout the entire delivery process. Assisted them in selecting the most suitable materials for their needs, ensured deliveries were completed smoothly, and handled refunds when necessary to maintain customer satisfaction.