Carlos M. I am offline now
AVAILABLE TO WORK
El SalvadorSenior BI Analyst: 15 years in BPO ops. Optimizes intake and drives quality.
I can work as a
- Project Manager
- Billing Support Representative
- Data Analyst
$560 /Month I accept:- Payoneer
- PayPal
- Payoneer
- PayPal
About me
Senior Business Intelligence professional with 15 years of experience in BPO and operations. Expert in transforming intake data and operational metrics into strategic insights to drive quality and efficiency.... More
Skills
Customer Service & Admin Support
Programming & IT
Experience
Teleperformance
Bussines Intelligence Analyst
Expert in BI & BPO with 15 years' experience. Specializes in SQL and dashboards to turn intake data into strategic insights, optimizing KPIs and workflows for better decision-making and quality.
Education
ISEADE-FEPADE
BUSINESS INTELLIGENCE & ANALYTICS: Data Integration & Intake: Streamlining how data is captured and organized to ensure accuracy from the start. Descriptive & Predictive Analysis: Looking at historical KPIs to understand performance and forecasting future operational trends.
Certifications & Courses
Craft effective prompts for Microsoft
Craft effective prompts for Microsoft Copilot for Microsoft 365 by Microsoft
Business Intelligence Analyst Profession
The Business Intelligence Analyst Professional Certification holders understand data extraction, transformation, and visualization using Power BI and Qlik sense. They can also create models and a combination of data using these BI tools to develop a visualization that allows better decision-making.
Google Data Analytics Professional
Those who earn the Google Data Analytics Certificate, developed by Google, have demonstrated their competence in foundational data analysis. Through hands-on activities and assessments, graduates develop proficiency in preparing, processing, analyzing, and sharing data using tools and platforms incl
Introduction to Data Science
Cisco verifies the earner of this badge successfully completed the Introduction to Data Science course. The holder of this student-level credential has a broad understanding in basic concepts of Data Analytics, Data Engineering, Data Science and AI/ML related job functions. They also have insight in
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Tech enthusiast passionate about AI specialization and cloud computing trends. Beyond data, I enjoy home improvement projects, which allow me to apply my problem-solving mindset to physical spaces. I also value... More
Hourly Rate (USD):
$7
Experience:
15+ years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Post graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Carlos M.
General Information
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