Carlos S. I am offline now
AVAILABLE TO WORK
Dominican RepublicI analyze leads performance, review customer interactions, and provide insights
I can work as a
- Customer Support
- Sales Representative
- Email Support Representative
$1920 /Month I accept:- Wire Transfer
- Payoneer
- +1
- Wire Transfer
- Payoneer
- +1
About me
Former Advertising student with 10+ years in the Call Center industry, experienced in Customer Service, Sales, Quality Assurance, Team Leadership, and Recruitment. Skilled in communication, problem-solving, and... More
Skills
Customer Service & Admin Support
Extensive experience, with different CRM systems while also having good CS skills and Email
Experience
Convergys
Customer Service Representative
Responsible for assisting customers with product and service inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive experience through clear communication and effective problem-solving.
Thryv
Fulfillment Analytics Associate
Reviewing performance of leads related to digital marketing campaigns. Showing the clients value through listening to recorded calls and further identifying potential leads.
Visionary Solutions
Quality Analyst/Team Lead/Trainer
Provided administrative support to a team of 35+ employees, monitors and evaluates customer service interactions to ensure quality, compliance, and efficiency. Assisted in onboarding new employees and facilitating orientation sessions.
Certifications & Courses
Project Management Professional (PMP)
Java Certification
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$12
Experience:
10 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Carlos S.
General Information
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