Cendy C. I am offline now
AVAILABLE TO WORK
NicaraguaQuality Analyst specializing in performance, compliance, and coaching.
I can work as a
- Virtual Assistant
- Admin Support
- Call Center Agent
$2080 /Month I accept:- Other
- Payoneer
- Other
- Payoneer
About me
Results-driven Quality Analyst with extensive experience in quality assurance, customer service, and team performance improvement. Skilled in monitoring and evaluating customer interactions, conducting quality... More
Skills
Customer Service & Admin Support
Highly experienced in customer service, administrative support, CRM management, phone and email support, data entry, scheduling, and delivering exceptional customer experiences in fast-paced environme
Experience
Sitel Nicaragua
Coach Apprentice
Coached agents, audited calls, analyzed KPIs, improved quality and compliance, identified training needs, and helped teams achieve performance goals through actionable feedback.
Teleperformance Nicaragua
Senior Selection Analyst
Managed full-cycle recruitment, conducted interviews, screened candidates, coordinated hiring processes, maintained recruitment metrics, and ensured a positive candidate experience while meeting hiring
The Ward Law Group
Quality Analyst
Evaluated calls and case handling, monitored quality metrics, provided coaching and feedback, ensured compliance with company standards, prepared performance reports, and supported continuous process
Education
Universidad Centroamericana
Bachelor’s degree in Business Administration from Universidad Centroamericana (UCA). Developed a strong foundation in business management, leadership, operations, human resources, customer service, and organizational development. Completed coursework focused on problem solving, communication, strategic planning, and process improvement.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I enjoy continuous learning, professional development, problem solving, and finding ways to improve processes. I also enjoy spending quality time with my family, staying organized, and learning new technologies... More
Hourly Rate (USD):
$13
Experience:
9 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Cendy C.
General Information
Hire the Best Remote Workers Across Latin America
What makes us the best?
- Free Job Posting*
- Verified Worker Profiles
- Money-back Guarantee
- Live Support