Cesia D. I am offline now
AVAILABLE TO WORK
Dominican RepublicCall monitoring and evaluation, quality control and sales support.
I can work as a
- Sales Representative
- Call Center Agent
- Outbound Call Agent
$1200 /Month I accept:- Wire Transfer
- Wire Transfer
About me
Telephone auditor. Monitoring and evaluation of calls, quality control, preparation of reports and identification of opportunities for improvement in customer service. Sales advisor, customer service and... More
Skills
Communication
Quality monitoring, report preparation, KPI tracking, request management, process coordination, customer service, and continuous improvement focused on efficiency and results.
Customer Service & Admin Support
Quality monitoring, report preparation, KPI tracking, request management, process coordination, customer service, and continuous improvement focused on efficiency and results.
Experience
Banco BHD
Call Audit and Quality Assurance Analyst
Conducted customer satisfaction calls to assess service quality and client experience. Performed call evaluations, monitored quality assurance standards, prepared performance reports.
Education
C.E. Jerusalén
I graduated from high school, and in my senior year, I worked as an event coordinator and led the fundraising team responsible for organizing and raising funds for our graduation. And completed one semester toward a Bachelor’s Degree in Industrial Psychology at Universidad Dominicana O&M (May 2025).
Languages
English
Overall skills: Beginner
Written Level: Intermediate
Spoken Level: Beginner
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I like spending time with my family and exploring new places in my country.
Hourly Rate (USD):
$10
Experience:
1 year 11 Month
English Level:
Beginner
Availability:
120+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Cesia D.
General Information
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