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Carlos B.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Venezuela
I’m available for a long-term job

Computer Science Technician with over 3 years of experience in technical support

I can work as a
  • Virtual Assistant
  • Customer Support
  • Data Analyst
Full Time
Dollar icon $800 /Month

I accept:
    • Cryptocurrency
    • Wire Transfer

This profile has not been socially verified yet
Carlos is a morning Bird and can work anytime

About me

    Computer Science Technician specialized in network monitoring (NOC) and second-level support, with proven experience in configuring Cisco, Huawei, and Mikrotik equipment, and managing MPLS and SD-WAN links for... More

Skills

Communication

Slack
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4 of 5
Customer Service & Admin Support

Email Support
★
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5 of 5
Customer Support
★
★
★
★
★
4 of 5
Data Entry
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★
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4 of 5
Phone Support
★
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5 of 5
Admin Support
★
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4 of 5
Email Management
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4 of 5
Photo Editing
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3 of 5
Market & Product Research
★
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3 of 5
CRM
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4 of 5

Experience

Company logo
2021 - 2022
Ministerio del Poder Popular para la Atención de las Aguas
Apoyo administrativo y Soporte técnico

Performed first-level technical support activities: installation and maintenance of software/hardware, network printer configuration, equipment formatting, and backup management. Provided administrative support and internal management system handling.

Company logo
2023 - 2024
R1 Técnico de conectividad - HISPAM Telefónica / Xorex de Colombia

Executed configuration changes, proactive monitoring, and incident management for critical network links (troubleshooting) in various Telefónica Movistar services. Provided remote technical support for LAN and WAN network troubleshooting, advanced diagnosis, and case escalation when necessary.

Company logo
2022 - 2022
Cacaos Venezuela
Ejecutivo de ventas (Call Center)

Managed queries and provided effective customer support, strengthening user relationships. Processed sales and followed up on requirements, demonstrating communication and management skills.

Languages

English

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    En mi tiempo libre, me gusta equilibrar la rutina con actividades como cocinar, viajar y salir al aire libre. Para mí, es fundamental compartir estos momentos con mis familiares y amigos

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  • Hourly Rate (USD):
    $5
  • Experience:
    4 years
  • English Level:
    Beginner
  • Availability:
    160+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    No
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Carlos B.
General Information
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