Cristhian B. I am offline now
AVAILABLE TO WORK
NicaraguaCUSTOMER SERVICE SPECIALIST | RISK & CRM MANAGEMENT
I can work as a
- Call Center Agent
$800 /Month I accept:- Other
- Payoneer
- Other
- Payoneer
About me
Bilingual Customer Success and Risk Specialist with over 4 years of experience in high-stakes sectors like Fintech and Logistics. Proven expert in managing complex technical troubleshooting, fraud investigation,... More
Skills
Customer Service & Admin Support
Experience
Remitly
Risk Investigator
Ensured personalized and secure customer service by reviewing transactions and user profiles to detect fraudulent activities. Served as a Point of Contact (POC), assisting team members with complex ca
Teleperformance
Customer Service Representative
Ensured personalized and secure customer service by reviewing transactions and user profiles to detect fraudulent activities. Served as a Point of Contact (POC), assisting team members with complex case resolutions and system navigation. Managed high-priority escalations, including account takeovers and payment discrepancies, balancing security with customer convenience. Collaborated on continuous process improvements to reduce false positives and optimize fraud detection workflows. Make decisions that balance service security with customer convenience. Handle multiple cases simultaneously with urgency and accuracy, maintaining high service standards. Document all interactions and ensure compliance with company policies and regulations. Provided high-level support for DoorDash customers and drivers across chat, email, and phone. Resolved complex inquiries regarding logistics, payments, and technical account issues. Achieved and exceeded KPIs for Customer Satisfaction (CSAT) and Average Handling Time (AHT). Collaborated with teams to escalate critical cases and ensure effective solutions.
Education
High School Diploma from Bautista Masaya
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Fuera del entorno profesional, me apasiona el entrenamiento físico y el bienestar, lo cual me ha enseñado la importancia de la disciplina, la constancia y la superación personal. Además, dedico parte de mi tiempo... More
Hourly Rate (USD):
$5
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Cristhian B.
General Information
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