Maria Cristina C. I am offline now
AVAILABLE TO WORKMultitask, more than 15 years of experience on Ops and Service Management
I can work as a
- Customer Support
- Virtual Assistant
- Admin Support
$1500 /Month I accept:- Wire Transfer
- Wire Transfer
About me
Senior bilingual executive with experience leading high performance teams in Customer Service and Operations, with experience managing processes, goal oriented strategies and managing brand loyalty projects.
Skills
Customer Service & Admin Support
Writing & Translation
Experience
TAME EP
Customer Service Manager
Problem analysis and resolution through procedures or business policies to be implemented at company level. Processes and strategies control and implementation to guarantee quality in customer service
ECUATORIANA AIRLINES
Professional Services
Preparation of Ground Services Manuals to obtain The “Aircraft Operator Certificated” issued by the Civil Aviation Direction in Ecuador, preparation of processes to check in, ramp, security personnel.
QUIAMA, Airport Management (Quiport)
Senior Supervisor at Airport Terminal
Control, evaluate and supervise all Facilitation team activities at the airport . Optimize the use of support staff to mitigate the impact on IATA B service levels.
AEROMEXICO
Duty Manager
Management and Control of the station (opening in Quito) Supervise daily airport operations, flight safety and on pro schedule. Control and supervise all ground handling processes and personnel
Education
UDET U Especialidades Turisticas
Bachelor in Tourism Administration, fulfilling all hours in practices and guidance's, travelling within Ecuador.
UBBIQUIO Business School
Project Management & Disney Quality Service Culture
EF English Live
English Qualification for Toefl test
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Enjoy family time, practice yoga, read, learn new topics or according to new models of service, travel
Tests
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Hourly Rate:
$12.5
Experience:
15+ years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Post graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Maria Cristina C.
General Information
Your Gender:
Female
Age:
46
Location:
Ecuador