Multitask, more than 15 years of experience on Ops and Service Management
Senior bilingual executive with experience leading high performance teams in Customer Service and Operations, with experience managing processes, goal oriented strategies and managing brand loyalty projects.
Problem analysis and resolution through procedures or business policies to be implemented at company level. Processes and strategies control and implementation to guarantee quality in customer service
Preparation of Ground Services Manuals to obtain The “Aircraft Operator Certificated” issued by the Civil Aviation Direction in Ecuador, preparation of processes to check in, ramp, security personnel.
Control, evaluate and supervise all Facilitation team activities at the airport . Optimize the use of support staff to mitigate the impact on IATA B service levels.
Management and Control of the station (opening in Quito) Supervise daily airport operations, flight safety and on pro schedule. Control and supervise all ground handling processes and personnel
Bachelor in Tourism Administration, fulfilling all hours in practices and guidance's, travelling within Ecuador.
Project Management & Disney Quality Service Culture
English Qualification for Toefl test
Enjoy family time, practice yoga, read, learn new topics or according to new models of service, travel