banner
worker img

Cristalinda G.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Experienced Virtual Customer Support, Tech Support and Sales Specialist .

I can work as a
  • Customer Service VA
  • Live Chat Support Agent
  • Email Support Representative
Full Time
Dollar icon $1200 /Month

I accept:
    • PayPal
    • Wire Transfer
    • +1

This profile has not been verified yet
Cristalinda is a night Owl and can work anytime

About me

    With over seven years of experience in Customer Support, I excel in delivering top-notch service through various communication channels such as email, chat, inbound and outbound calls, and ticketing systems. I am... More

Skills

Communication

Loom
(*)
(*)
(*)
(*)
(*)
5 of 5
Zoom
(*)
(*)
(*)
(*)
(*)
5 of 5
Skype
(*)
(*)
(*)
(*)
(*)
5 of 5
Slack
(*)
(*)
(*)
(*)
(*)
5 of 5
Other Tools
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Service & Admin Support

Email Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Data Entry
(*)
(*)
(*)
(*)
( )
4 of 5
Administration
(*)
(*)
(*)
(*)
( )
4 of 5
Phone Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Research
(*)
(*)
(*)
(*)
( )
4 of 5
Admin Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Email Management
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5
Market & Product Research
(*)
(*)
(*)
(*)
( )
4 of 5
CRM
(*)
(*)
(*)
(*)
(*)
5 of 5

Experience

Company logo
2020 - 2023
United HealthCare Group (UHG)
Customer Service

Utilized multiple computer systems to access customer accounts, process payments, and update account Assisted customers with product selection and answered questions regarding benefits

Company logo
2018 - 2020
Intercontinental Hotels Group (IHG)
Sales and Customer Support Specialist

Managed all reservations from beginning to end including taking requests for rooms, entering data into the system accurately, and confirming bookings with customers.

Company logo
2017 - 2018
FedEx
Customer Support Specialist

Provided customer support for shipping inquiries, price checks, package pick-ups, deliveries and resolved other inquiries Demonstrated ability to multi-task while speaking with customers.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Tests

Please login to see test result
Company logo

xxxxxxxxxx

xx%
Company logo

xxxxxxxxxx

xx%
Report icon
To directly report workers that may violate ProsMarketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..