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Daniel N.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Venezuela
I’m available for a long-term job

Bilingual Customer Experience Specialist with expertise in CRM, Excel, and Google Sheets. Proven success in operations and customer service within the MVNO, BPO, Transportation, and Logistics industries.

I can work as a
  • Customer Service Bilingual
Full Time
Dollar icon $1200 /Month

I accept:
    • Cryptocurrency
    • PayPal
    • +2

This profile has not been socially verified yet
Daniel is a night Owl and can work anytime

About me

    For the past three years, I have successfully led and managed teams within a BPO environment, serving high-end clients in the MVNO industry. I have a proven track record of building and maintaining strong client... More

Skills

Customer Service & Admin Support

My whole work experience has been in this area so I have learnt all the necessary top skills to be a great CSR

Email Support
★
★
★
★
★
4 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
2 of 5
Administration
★
★
★
★
★
4 of 5
Phone Support
★
★
★
★
★
5 of 5
Research
★
★
★
★
★
5 of 5
Admin Support
★
★
★
★
★
4 of 5
Email Management
★
★
★
★
★
4 of 5
Customer Service
★
★
★
★
★
5 of 5
Photo Editing
★
★
★
★
★
4 of 5
Market & Product Research
★
★
★
★
★
4 of 5
CRM
★
★
★
★
★
1 of 5

Experience

Company logo
2018 - 2018
Person to Person CA
Customer Service Representative

Taking calls from customers of the bank regarding any situation with their products with the bank.

Company logo
2020 - 2021
Ridewell Transit LLC
Customer Service Representative / Dispatcher

Managing the logistics of the drivers route as a dispatcher, making sure everybody get on time to their appointments and taking calls of members to assist any requeriment about their rides.

Company logo
2021 - 2022
Paricus
Customer Service Representative

Served as a Customer Service Representative for a major Mobile Virtual Network Operator (MVNO) participating in the ACP program. Managed a high call volume, exceeding 60 calls daily

Company logo
2022 - 2023
Paricus
Operations Leader

Led a call center team, overseeing agent performance, managing attendance and payroll, and successfully implemented solutions to improve client satisfaction and team performance

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Education

2012 - 2017
Liceo Guaraguao

High School Diploma in basic sciences

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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  • Hourly Rate (USD):
    $7.5
  • Experience:
    5 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    No
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Daniel N.
General Information
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