Customer services representative and bilingual interpreter.
Bilingual English–Spanish professional with a diverse background in digital wallet account support, medical and non-medical interpretation services, and English language teaching. Experienced in delivering accurate... More
Proven ability to manage multiple projects and priorities simultaneously, with a strong focus on clear communication, organization, problem-solving, and continuous improvement.
Experience providing comprehensive customer support for users of a digital wallet platform, including facilitating money transfers between users, managing card activation and loss procedures, processing deposits, investigating unrecognized transactions, and addressing potential fraud incidents.
Provided comprehensive support to clients within a travel agency, specializing in facilitating various aspects of their travel experiences. This included managing hotel reservations, processing cancellations, facilitating date and room changes, addressing complaints directed towards hotels, rectifying incorrect payments, and resolving issues related to hotel amenities.
Undergraduate degree focused on English language acquisition, linguistics, and pedagogy, with strong training in grammar, phonetics, reading comprehension, writing, and oral communication.
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