Bilingual Ops Specialist & VA | 4+ yrs exp. in US/EU/LATAM markets
Bilingual professional with 4+ years of experience in high-level operations and cross-functional coordination across U.S., European, and LATAM markets. Expert in streamlining complex workflows and driving team... More
Managed medical authorizations for U.S. hospitals, ensuring 100% compliance with deadlines and optimizing provider schedules through proactive coordination and document management.
Led cross-functional teams and analyzed KPIs, driving a 12% monthly productivity increase while managing complex global travel logistics and multi-timezone scheduling.
Directed high-level escalation management for BJ's Wholesale Club, maintaining a 42% lower AHT than company standards and achieving a CSAT score above 87%.
7 semesters, paused
I really enjoy staying active, mostly by training, hiking and swimming. I also enjoy playing videogames and drawing in my spare time.
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