Customer Service |Virtual Assistant |Tech Support
My professional career spans various roles, including customer support, sales, and technical support in call center operations. I excel in delivering outstanding service, surpassing sales targets, and providing... More
Specialist in troubleshooting and resolving technical issues related to internet, cable TV, and phone services + promoting products and services to upsell existing customers.
A very similar role to TWC although while in this role, I had the opportunity to support other team members and agents as leadership acknowledges my potential as Subject Matter Expert.
Handled billing and account inquiries in a quick, but accurate and efficient matter through phone (inbound and outbound calls) and chat, sometimes both at the same time. I'd identify discrepancies and
Handled questions or concerns related to orders, shipping, or returns through email and chat.
High School Diploma in Science and Arts
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