Hospitality Management Professional | Quality Assurance | Guest Experience
Results-driven hospitality professional with 10+ years of experience in hotel operations, quality assurance, guest experience, front office, food & beverage, and sales. Skilled in team leadership, operational... More
Managed front desk operations and supervised daily activities of the front office team. Coordinated guest and resident services while ensuring a seamless customer experience. Maintained high services
Developed business opportunities with hotels, restaurants, and private clubs. Prepared commercial proposals and strengthened client relationships. Delivered product and wine knowledge training
Delivered personalized service to VIP guests while overseeing Executive Lounge operations. Managed guest accounts and credit control processes. Maintained luxury hospitality standards guest experience
Supervised food and beverage operations, including inventory, purchasing, and staff performance. Coordinated daily operations to ensure service quality and operational efficiency.
Bachelor's Degree in Hotel Administration - F&B
Digital Business Marketing Dipoloma
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