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Diana F.
I am online now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Technical support focused on digital security with CS backoffice experience

I can work as a
  • Customer Support
  • Admin Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Google Pay
    • Payoneer
    • +1

This profile has not been verified yet
Diana is a night Owl and wants to work during America/Costa_Rica Time

About me

    Information security professional with an industrial engineering background, who has a diverse work experience (from rapid response assistance in a digital security helpline, to financial software QA and IT... more

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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3 of 5
Microsoft Excel
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5 of 5
Data Entry
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5 of 5
Administration
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3 of 5
Phone Support
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4 of 5
Microsoft PowerPoint
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5 of 5
Research
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4 of 5
Admin Support
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3 of 5
Email Management
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5 of 5
Microsoft Office
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5 of 5
Microsoft Word
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5 of 5
Excel
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5 of 5
Customer Service
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3 of 5
Google Drive
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5 of 5
Google Docs
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5 of 5
OneDrive
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5 of 5
DropBox
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5 of 5
Photo Editing
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4 of 5
Market & Product Research
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3 of 5
CRM
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3 of 5
Freshsales
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3 of 5
Freshdesk
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3 of 5
Google Calendar
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5 of 5
Google Suite
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5 of 5
Insightly
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3 of 5
Pipedrive
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3 of 5
Sugar CRM
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2 of 5
Hubspot
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3 of 5
Nimble
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3 of 5
Nutshell
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3 of 5
LiveChat
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4 of 5
Google Sheets
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5 of 5
Salesforce Sales Cloud
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3 of 5
Programming & IT

Ubuntu
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5 of 5
Software QA Testing
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4 of 5

Experience

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2015 - 2016
MoadBus Inc.
Quality Assurance Consultant

• Web application and cross-browser testing for Home Banking. • Mobile banking testing in different platforms (iOS, Android, Windows Phone). • Test case elaboration, document and raise issues in Redmi

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2020 - 2022
Amazon
RA Investigation Specialist

Back Office position at RA department. Main responsibilities: assist with investigation and root cause resolution, achievement of weekly productivity and quality targets.

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2017 - 2022
Access Now's Digital Security Helpline
Security Incident Handler

•Perform incident rapid response duties via phone, email, and other communication channels. •Perform client risk assessments and give structured advice and recommendations as required, verbally and in

Education

2006 - 2012
Costa Rica Institute of Technology

Industrial production is the area of ​​engineering that plans, designs, implements and optimizes the manufacturing systems of goods and services, through which products and information flow through the integration of people, materials, equipment, technology and energy, in try to obtain maximum productivity.

2014 - 2016
University of Buenos Aires

Master and Specialization in Information Security: a comprehensive approach to cyber security. This postgraduate program is a joint project of the Faculties of Cs. Economics, Engineering and Cs. Exact from the UBA .

Certifications & Courses

2022 - 2022
Splunk Core Certified User

A Splunk Core Certified User is able to search, use fields, create alerts, use look-ups, and create basic statistical reports and dashboards in either the Splunk Enterprise or Splunk Cloud platforms. This entry-level certification demonstrates an individual's basic ability to navigate and use Splunk

2020 - 2022
EC-Council CEH

A Certified Ethical Hacker is a skilled professional who understands and knows how to look for weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker, but in a lawful and legitimate manner to assess the security posture of a target system(s).

2019 - 2022
CompTIA Security+ ce Certification

Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established tech

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I have many hobbies such as travel, hiking, reading, cryptocurrencies, digital forensics, and Internet of Things.

Tests

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