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Daniel F.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Technical Support, Admin Support and Customer Support

I can work as a
  • Customer Support
  • Admin Support
  • Virtual Assistant
Full Time
Dollar icon $800 /Month

I accept:
    • Wire Transfer
    • Other

This profile has not been verified yet
Daniel is a morning Bird and wants to work during America/New_York Time

About me

    Studied computer engineering (pending last year). Ability to adapt to any CRM Retail Inbound Customer Service worked for Virgin Mobile, Equifax and Amazon Tech Support in Windows and Android worked for Microsoft... more

Skills

Customer Service & Admin Support

Using Office and Google Sheets at intermediate level, Expert in CRM. Fast learner and can adapt quite easily. Can build rapport with customers without problems..

Email Support
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4 of 5
Customer Support
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5 of 5
Microsoft Excel
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3 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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4 of 5
Microsoft PowerPoint
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3 of 5
Admin Support
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4 of 5
Email Management
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4 of 5
Microsoft Office
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3 of 5
Microsoft Word
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3 of 5
Excel
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3 of 5
Customer Service
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5 of 5
Google Drive
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4 of 5
Google Docs
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3 of 5
OneDrive
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4 of 5
DropBox
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4 of 5
Photo Editing
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3 of 5
CRM
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5 of 5
Google Calendar
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3 of 5
Google Suite
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3 of 5
LiveChat
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3 of 5
Google Sheets
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4 of 5

Experience

Company logo
2010 - 2016
SItel
Customer Service

2 years for Virgin Mobile U.S. phone, chat and email 4 years for Equifax U.S. phone, chat and email

Company logo
2016 - 2018
Concentrix
Tier 3 technical Support for Microsoft Surface Devices

2 years assisting agents from level 1 and 2 when they could not resolved windows problems with customer purchasing Surface computers from Mircosoft

Company logo
2018 - 2022
Ibex
1 year Customer Support for Amazon and 1.5 years Tech support for Toasttab.com

Assisting customer support for Amazon.com orders Remote tech support for Toast equipment

Education

2006 - 2010
UNITEC

Computer Engineering up to 4th year PC repair and Maintenance

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Taking my kids to the park/Spending time with them Watch Movies Play Video Games Work on Computers Install software and hardware

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