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Douglas C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon El Salvador
I’m available for a long-term job

Bilingual Back Office and Customer Service Specialist, HIPAA certified agent....

I can work as a
  • Virtual Assistant
  • Administrative Assistant
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer

This profile has not been socially verified yet
Douglas is a morning Bird and wants to work during America/Costa_Rica Time

About me

    Bilingual Back Office and Customer Service Specialist with 10+ years of experience streamlining operations, ensuring compliance, and delivering seamless client support. Skilled in claims management, insurance... More

Skills

Communication

Google Hangouts
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5 of 5
WebEx
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Other Tools
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5 of 5
Customer Service & Admin Support

Strong customer service experience with more than 13 years in the industry

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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5 of 5
Market & Product Research
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5 of 5
CRM
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5 of 5

Experience

Company logo
2012 - 2013
Recovery SAT
Logistics Coordinator

Logistics Coordinator at a local container tracking company

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2013 - 2017
Teleperformance El Salvador
Customer Service Representative

Customer service representative for FedEx Domestic; FedEx International and FedEx Latin America and Caribbean; tracking; claims; pickups; locations

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2017 - 2019
Telus International El Salvador
Customer Care Specialist

Provided bilingual customer support for Koodo Mobile, addressing inquiries, billing issues, and technical troubleshooting with efficiency and professionalism. Conducted credit analysis, eligibility

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2019 - 2020
Cognizant El Salvador
Back Office Medical Biller

Reviewed and processed medical records, insurance claims, and sensitive patient data with strict adherence to HIPAA compliance standards. Approval for 3M formerly KCI Wound Vac Therapy

Education

2009 - 2011
Universidad Francisco Gavidia

Some College coursework in International Relations Bachelor

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    On and offshore sport Fishing, fishkeeping, soccer my favorite soccer team is Barcelona from Spain..

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