Dynamic and goal-driven sales & customer Service rep with 6 years of experience.
More than 6 years in B2B and B2C sectors working for prominent companies, excelling in Customer Service and Sales. Consistently a top performer by exceeding KPIs. Superb in client communication via various... More
Excellent customer service averaging over 90% satisfaction and resolution rates. Proficient in admin tasks like calendar management, scheduling, note-taking, and document organization, etc.
Managed inbound calls and emails, offering comprehensive support to users, business owners, and admins on a range of topics including billing, procedural guidance, and troubleshooting complex topics.
Served as a B2C sales representative, specializing in inbound sales. Used sales tactics to engage with clients, identify their needs, and provide tailored solutions driving sales.
Delivered support for Google Workspace products, including Gmail, Drive, Sheets, and Meet. Attained promotion to Level 2 after 5 months of tenure.
Completed 66 credits towards a BA in Business.
Completed Google's introductory course to IT Support.
Completed Google's introductory course to project management.
I'm deeply invested in nourishing my physical, mental, and spiritual well-being. I find joy in training 5-6 days a week, reading, doing outdoor activities, and spending time learning about ways to improve the... More