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Eddie C.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Dynamic and goal-driven sales & customer Service rep with 6 years of experience.

I can work as a
  • Customer Support
  • Sales Representative
  • Admin Support
Full Time
Dollar icon $1600 /Month

I accept:
    • Payoneer
    • Wire Transfer

This profile has not been verified yet
Eddie is a morning Bird and wants to work during America/Guatemala Time

About me

    More than 6 years in B2B and B2C sectors working for prominent companies, excelling in Customer Service and Sales. Consistently a top performer by exceeding KPIs. Superb in client communication via various... More

Skills

Customer Service & Admin Support

Excellent customer service averaging over 90% satisfaction and resolution rates. Proficient in admin tasks like calendar management, scheduling, note-taking, and document organization, etc.

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Admin Support
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4 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5
Sales & Marketing

Sales Representative
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5 of 5
Sales
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5 of 5
Sales Representative
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5 of 5

Experience

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2023 - 2024
LastPass
Customer Service Representative

Managed inbound calls and emails, offering comprehensive support to users, business owners, and admins on a range of topics including billing, procedural guidance, and troubleshooting complex topics.

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2021 - 2023
TELUS Mobility
Sales Representative

Served as a B2C sales representative, specializing in inbound sales. Used sales tactics to engage with clients, identify their needs, and provide tailored solutions driving sales.

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2018 - 2021
Google
Technical Support Representative

Delivered support for Google Workspace products, including Gmail, Drive, Sheets, and Meet. Attained promotion to Level 2 after 5 months of tenure.

Education

2018 - 2024
Universidad del Istmo de Guatemala

Completed 66 credits towards a BA in Business.

Certifications & Courses

2022 - 2023
Technical Support Fundamentals

Completed Google's introductory course to IT Support.

2022 - 2023
Foundations of Project Management

Completed Google's introductory course to project management.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I'm deeply invested in nourishing my physical, mental, and spiritual well-being. I find joy in training 5-6 days a week, reading, doing outdoor activities, and spending time learning about ways to improve the... More

Tests

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