I'm a customer service representative with 8 years of experience in the BPO area
I have worked for multiple prestigious customer service companies such as Telus International, Ubiquity Global Services, etc... not only as a customer service rep but also in the management department. I have... More
I'm very analytical when it comes to CRM tools, although layouts or UI may change depending on the software, I'm skilled in using and generating useful data to improve customer service
Aside from the general signatures, my high school degree specialized in computer hardware maintenance and web development
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