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Rider N.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

I did reach out people and get them to signed up for a lawsuit.

I can work as a
  • Virtual Assistant
Full Time
Dollar icon $2000 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Rider is a morning Bird and can work anytime

About me

    Results-oriented project manager with a solid foundation in safety coordination and team leadership. Successfully managed oil field projects, ensuring adherence to OSHA regulations and enhancing team compliance... More

Skills

Customer Service & Admin Support

I had been working under pressure and I develop what they want. Also, I am a fast learner and eager to try new trays, that can help me to grow in my work experience.

Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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4 of 5
Research
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5 of 5
Admin Support
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4 of 5
Email Management
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3 of 5
Customer Service
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5 of 5
Photo Editing
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3 of 5
Market & Product Research
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4 of 5
CRM
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5 of 5

Experience

Company logo
2022 - 2026
Bibiyan Law Group
Intake Specialist/ Client Retention Specialist

Conducted client intake and detailed questionnaires for class action lawsuits. Assessed eligibility and guided clients through the onboarding process. Ensured accurate documentation and compliance with legal requirements. Clearly explained client responsibilities and case participation. Developed and maintained strong relationships with clients to enhance retention and satisfaction. Facilitated the onboarding process for new clients, ensuring a seamless transition and positive first impressions.

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2010 - 2016
Sitel, Nicaragua
Customer Service Agent, Mentor/ Floor Support

Provided customer support across voice and chat technical campaigns. Mentored new agents and provided floor support. Assisted with troubleshooting and escalation handling. Maintained high performance and customer satisfaction standards. Mentored and trained new team members, fostering a collaborative environment that improved overall team performance.

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2016 - 2022
Great Healthworks
Customer Retention Specialist

Retained customers by addressing concerns and reinforcing product value. Educated clients on supplement usage and benefits. Built strong customer relationships to improve loyalty and reduce churn. Consistently met and exceeded retention targets.

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2003 - 2009
Bay Ltd
Project Manager/Safety Coordinator

Managed oil field projects in the Gulf of Mexico. Ensured compliance with safety standards and OSHA regulations. Oversaw operations, team coordination, and project execution. Supported sales efforts and customer retention initiatives. Fostered strong vendor relationships to secure competitive pricing and timely delivery of materials necessary for project completion. Conducted regular safety audits and training sessions, increasing awareness and compliance among team members.

Certifications & Courses

1999 - 1999
Occupational Safety And Health Administration

Non-Degree Program (e.g. Coursera certificate)

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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