Estefani L. I am offline now
AVAILABLE TO WORK
Colombia5 yrs in CX, 3 bilingual | Ex-Disney+, Route.com | Now social media mod @TaskUs
I can work as a
- Customer Service Bilingual
$900 /Month I accept:- Wire Transfer
- PayPal
- Wire Transfer
- PayPal
About me
Bilingual Virtual Assistant (English B2+ | Spanish Native) with 5+ years of experience in remote administrative support, cross-cultural customer service, and digital tools management. Expertise in optimizing... More
Skills
Communication
Customer Service & Admin Support
Experience
Poleas y bandas S.A.S
Billing Assistant
Managed invoices, processed payments, resolved billing discrepancies, and maintained accurate financial records to ensure timely and correct billing operations.
OneLink Contact Center
Commercial Advisor
Expertly processed 50+ daily flight reservations via Amadeus GDS, handling all aspects from fare calculation to post-sales support, achieving 99% accuracy and a 25% upsell rate.
Fiverr
Freelance
Provided end-to-end solutions for global clients, excelling in bilingual customer support, boosting social media engagement, localizing content, and creating branded photos.
Teleperformance
Bilingual Customer Service Representant
Provided bilingual (EN/ES) customer support for Redbubble.com’s global marketplace via Zendesk Managed complex e-commerce cases according to client policies
Education
UNIMINUTO Colombia
Social Communication - Journalism with skills in web development, especially in HTML, CSS and JavaScript, which allows me to create accessible and intuitive solutions.
Certifications & Courses
Oracle Next Education F2 T4 Front-end Pr
Front-end Development Certification: Proficient in HTML, CSS and JavaScript to create attractive and functional web interfaces.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Portfolios
Hourly Rate (USD):
$5.63
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Post graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Estefani L.
General Information
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