Tech support specialist managing credentials and fixing IT problems.
Technical support and electronic automation professional with experience in customer support, IT troubleshooting, PLC programming, microcontroller systems, access control applications, mobile application... More
Tested and prepared PCs for remote agents. Resolved most IT troubleshooting cases in under 10 minutes. Managed Microsoft 365 email accounts, passwords, VPN credentials, and tracking software access.
Assembled and programmed microcontrollers and access control applications. Installed security cameras and configured routers. Provided remote technical support.
Led the execution of automation projects on PepsiCo production lines. Supported planning and coordination for electronic automation projects. Designed and developed a mobile application for task management.
Served as a Tier II Agent and Billing and Product Specialist. Assisted customers with device configuration and troubleshooting. Handled chats, emails, and phone calls across Billing and Technical Support departments.
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