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Farid I.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am a Customer Service Agent with more than 2 year of experience.

I can work as a
  • Customer Support
Full Time
Dollar icon $800 /Month

I accept:
    • Other
    • Wire Transfer

This profile has been successfully verified with Linkedin
Farid is a morning Bird and wants to work during America/Bogota Time

About me

    As a customer service representative, I was in charge of checking accounts, checking compliance plans, and checking that the products and services provided to the customers were in order. I assisted users and... More

Skills

Communication

Zoom
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

Phone calls, live email and chats. 100% compliant to any rules

Email Support
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Customer Support
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5 of 5
Microsoft Excel
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1 of 5
Data Entry
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5 of 5
Administration
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Phone Support
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5 of 5
Microsoft PowerPoint
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2 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Microsoft Office
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Microsoft Word
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Excel
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Customer Service
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5 of 5
Google Drive
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3 of 5
Google Docs
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3 of 5
OneDrive
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1 of 5
DropBox
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3 of 5
Photo Editing
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5 of 5
Market & Product Research
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5 of 5
CRM
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3 of 5
Freshsales
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Freshdesk
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Google Calendar
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3 of 5
Google Suite
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Insightly
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Hubspot
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Nimble
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Nutshell
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LiveChat
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5 of 5
Google Sheets
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2 of 5

Experience

Company logo
2019 - 2020
Contact Point 360
SME/Mentor/Customer support agent

I was on a camping called Gexa which is a electric company in Texas providing support to users with taking payments, explaining bills, offering better plans for their houses.

Company logo
2021 - 2022
Millennia Solutions
Customer Service Representative

In this position I was taking calls and setting up appointments. Reporting damages of elevators. Take payments. Make calls to potential customers and offering products.

Company logo
2020 - 2022
Teleperformance
Customer service representantive/Security agent

In this position I was in charge of the security of the accounts, checking compliance plans, assisting user on gaining access to their account and solve any hacking issue that they had at the moment

Education

1990 - 2003
Colegio Modelo Adventista

High school graduate. I also have experience as a heavy equipment operator

Certifications & Courses

2022 - 2022
IELTS

Listening 6.0 Reading 6.5 Writing 6.0 Speaking 7.5

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My main hobby is to play video games, take a walk with my wife, have a coffee watching a sunset and looking at everything that happens in life and learning something new everyday.

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