Federico H. I am offline now
AVAILABLE TO WORK
GuatemalaI manage client operations, improve processes, lead projects.
I can work as a
- Project Manager
- Administrative Assistant
- E-commerce VA
$2800 /Month I accept:- Payoneer
- Stripe
- Payoneer
- Stripe
About me
Results-driven operations and client success professional with 15+ years of experience leading customer relationships, account management, operational excellence, and process improvement across multinational... More
Experience
DHL Global Forwarding, Guatemala
Team Lead
Managed day-to-day relationship management and escalation response for a concurrent, multi-account client portfolio.
International Organization for Migration — United Nations
Senior Administrative Support & Client Experience Specialist
Reduced client case resolution time by 20% and sustained a 95% client satisfaction rate.
Fiverr
Customer Support & Escalation Specialist
Maintained a 95% client satisfaction rating while managing a high-volume, multi-timezone client caseload.
Delta Air Lines · Copa Airlines · American Airlines · Royal Caribbean Cruises
Aviation & Travel Operations
Delivered multilingual, live, face-to-face client service across airport and cruise operations.
Education
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Outside of work, I enjoy learning about artificial intelligence, business automation, productivity systems, and emerging technologies. I am passionate about continuous learning and regularly create educational... More
Tests
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Hourly Rate (USD):
$35
Experience:
15+ years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Federico H.
General Information
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