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Ignacio Federi C.
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Customer support resolving queries and problems

I can work as a
  • Customer Support
Full Time
Dollar icon $1120 /Month

I accept:
    • PayPal

This profile has not been socially verified yet
Ignacio Federi is a morning Bird and wants to work during America/Eirunepe Time

About me

    I have call center experience handling inbound and outbound calls, assisting customers with inquiries, billing, and service issues. I provided accurate information, resolved problems efficiently, documented... More

Skills

Customer Service & Admin Support

I have strong experience in administration and customer service, managing CRM systems, email and phone support, research, and data entry. I deliver efficient administrative support, maintain accurate

Email Support
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5 of 5
Customer Support
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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4 of 5
Customer Service
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5 of 5
CRM
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5 of 5
Project Management

Experience coordinating and managing projects in web development, design, writing, marketing, and software. I manage timelines, collaborate with teams, and have a strong foundation in communication.

Project Management
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4 of 5

Experience

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2023 - 2024
Nuco Training
Mental Health Support

Provided first aid support for youth mental health situations. Offered emotional support and guided individuals to appropriate resources.

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2022 - 2024
The British School Quito
Teaching Assistant

Supported teachers with lessons and classroom management. Assisted students with assignments and exam preparation Provided academic support. Assisted in reading and maths comprehension lessons.

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2024 - 2025
Private Company
Customer Service

Assisted customers with inquiries, billing, and service issues. Resolved complaints professionally while ensuring customer satisfaction. Provided guided support.

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2025 - 2026
Assistant of head of design
Assistant of head of design

Maintained and worked under supervised engineers. Performed maintenance following safety standards. Light construction work. Managed client communications, scheduling.

Education

2011 - 2024
The Biritish School Quito

Secondary school education with a specialization in social sciences and science.

Certifications & Courses

2023 - 2026
FAA LEVEL 2 AWARD IN FIRST AID FOR YOUTH

I successfully achieved the required level of attainment in the Nuco training first aid for youth mental health. Allowing me to provide mental health aid

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I enjoy exploring new technology and staying updated on digital trends. Exercise helps me stay focused and energized. I love watching movies and listening to music for relaxation and inspiration. Reading expands my... More

Tests

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