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Mairenis R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

Contact Center Pro with 20+ yrs in CS, QA, recruitment, ops & tech support.

I can work as a
  • Project Manager
  • Talent Acquisition Specialist
  • Live Chat Support Agent
Full Time
Dollar icon $1600 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Mairenis is a morning Bird and can work anytime

About me

    Senior professional with over 20 years of experience in the contact center and customer service (CS) industry. Proven track record in team leadership, operational supervision, quality assurance auditing, and... More

Skills

Customer Service & Admin Support

Email Support
★
★
★
★
★
4 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
4 of 5
Phone Support
★
★
★
★
★
4 of 5
Customer Service
★
★
★
★
★
5 of 5
Project Management

Project Management
★
★
★
★
★
5 of 5
Other Project Management
★
★
★
★
★
4 of 5
Project Coordinator
★
★
★
★
★
4 of 5
Load More

Experience

Company logo
2008 - 2014
Alorica
Customer Service, QA & Tech Support Spec

Progressed through 5 distinct roles over 6 years, driving performance in tech support, chat operations, and QA. Delivered high-CSAT support, monitored quality, and assisted in team coaching

Company logo
2015 - 2020
FERNEX SRL
CEO

Founded and managed an independent contact center. Led end-to-end operations, recruitment, client acquisition, financial management, QA standards, and team performance until closure in 2020.

Education

1998 - 2001
col. Victor Manuel

High school diploma with a focus on general academics, effective communication, and problem-solving skills. Active participant in team projects and extracurricular activities.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I am passionate about learning new things and connecting with people. In my free time, I enjoy reading, solving puzzles, and spending time outdoors. I also love mentoring others and giving back to my community.

Tests

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  • Hourly Rate (USD):
    $10
  • Experience:
    20+ years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    Yes
  • Monthly Salary:
    Not Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Mairenis R.
General Information
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