Fernanda R. I am offline now
AVAILABLE TO WORK
MexicoBusiness & Customer Experience professional focused on operations and CRM.
I can work as a
- Customer Support
- Customer Service Bilingual
- Key Account Manager
$2100 /Month I accept:- Wire Transfer
- PayPal
- Wire Transfer
- PayPal
About me
Results-driven professional with 5+ years of experience in business management, customer service, and remote team leadership across North America, Europe, and LATAM.
Experience
Rocky Brands Inc
Customer Service Supervisor
Supervised a remote team of 10 providing customer support across the U.S., Canada, and LATAM. Improved SLA compliance through KPI analysis, workflow optimization, CRM training, and reduced resolution
LOreal
Human Resources Intern
Developed ISO certification documentation and streamlined compliance processes. Saved $10K in operational costs, supported recruitment and onboarding, and created training and engagement materials.
Honeywell
Customer Experience Supervisor
Managed a remote team of 13 supporting customers across North America, Europe, Japan, and LATAM. Reduced errors by 10%, achieved zero attrition, led post-acquisition transition, and optimized workflow
Honeywell
Customer Experience Professional
Oversaw order processing, pricing, and logistics for key distributors. Met 24-hour resolution targets through workload balancing, improved auditing and compliance, and partnered with sales and logisti
Education
GISMA University of Applied Sciences
I completed a Master’s degree in Business Management and Marketing at GISMA University of Applied Sciences in Berlin. My studies focus on strategic management, digital marketing, data analysis, and customer-centric business models, complemented by practical projects and international collaboration.
Tecnologico de Monterrey Campus San Luis
I hold a Bachelor’s degree in Industrial Engineering with a minor in Systems Engineering from Tecnológico de Monterrey (Campus San Luis Potosí). My studies focused on process optimization, data analysis, operations management, and systems thinking, providing a strong foundation for operational and business roles.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
German
Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
My Hobbies
I’m passionate about continuous learning, technology, and improving customer experiences. I enjoy journaling and scrapbooking, which help me stay organized and creative. I also practice strength training at the gym... More
Hourly Rate (USD):
$13.13
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Fernanda R.
General Information
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