Flor F. I am offline now
AVAILABLE TO WORK
Mexicoxpert Administrative VA in ops, CRM, scheduling & customer support.
I can work as a
- Customer Service Bilingual
- Administrative VA
- Account Executive
$800 /Month I accept:- Other
- Other
About me
Bilingual Executive Assistant and Customer Support professional with extensive experience supporting U.S.-based companies in fully remote environments. Skilled in high-volume call handling, client communication,... More
Skills
Academic Educators
7 yrs as an Administrative VA: customer support, CRM/pipeline, scheduling, inbox, data entry, reports, and coordination. Proactive, detail-oriented, bilingual EN/ES.
Experience
That 1 Painter Miami
Virtual Assistant & Operations Support
Managed inbound and outbound client communication, ensuring professional, clear, and empathetic service. Scheduled estimates, coordinated appointments, and maintained accurate calendars for field teams. Followed up on outstanding payments, improving collection timelines and client response rates. Prepared and sent invoices while maintaining detailed payment tracking records. Requested and coordinated Certificates of Insurance (COIs) for clients and vendors. Managed social media content and engagement across Meta platforms and Google Business Profile. Supported marketing campaigns, client outreach, and follow-up workflows. Maintained CRM records and ensured accurate client and project data.
Main Graphics (Printing Company)
Virtual Assistant | Customer Service & Order Coordination
Managed client orders through email and phone, ensuring accuracy and timely processing. Coordinated logistics and production timelines with internal teams. Prepared invoices and tracked payments. Provided proactive updates to clients on order status and delivery. Managed scheduling and daily workflow priorities.
Teleperformance – Avis / Budget Campaign
Customer Service Representative | Reservations
Handled inbound calls, emails, and chat communication in a high-volume environment. Managed reservations, complaints, and service recovery for car rental customers. Resolved client concerns related to vehicle availability, quality, and billing. Demonstrated empathy and professionalism while handling escalations. Used CRM systems and multitasking tools to maintain service quality.
Porsche
Customer Service Representative
Conducted outbound calls to new homeowners, welcoming them and providing information about essential home services. Sent follow-up emails and ensured clear communication of next steps. Maintained CRM records and tracked client engagement. Delivered professional, warm, and consistent client experiences.
Education
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I enjoy organizing systems, productivity tools, and continuous learning. I’m passionate about improving workflows, customer experience, and creating clear documentation. In my free time I like Canva design,... More
Hourly Rate (USD):
$5
Experience:
9 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Flor F.
General Information
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