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Freddy Ysmael G.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

Data & Workforce Analyst automating reports and optimizing staffing.

I can work as a
  • Video Editor
  • Call Center Agent
  • Data Analyst
Full Time
Dollar icon $1120 /Month

I accept:
    • Cryptocurrency
    • PayPal
    • +1

This profile has not been socially verified yet
Freddy Ysmael is a morning Bird and wants to work during America/Santo_Domingo Time

About me

    I have over 7 years of prooven experience in data analysis for contact centers from building reports to real-time KPI monitoring.

Skills

Arts & Creative Instructors

I have made a photography course and I have a Sony A6400 Camera

Photography
★
★
★
★
★
4 of 5
Customer Service & Admin Support

I have experience in photho editing because of the photos I've made

Photo Editing
★
★
★
★
★
4 of 5
Load More

Experience

Company logo
2018 - 2019
Alorica Dominicana
Workforce Analyst

As a workforce analyst I was in charge of real time monitoring of the agents and report preparation with Ms Excel

Company logo
2019 - 2021
Newtech Global
Reporting And Design Analyst

I develov roles as Workforce Analyst and Process Compliance analyst on the company as well but in my lates position I was in charge of building reports and weekly presentations for company's clients

Company logo
2022 - 2025
Outplex
Workforce Analyst

As Workforcer Analyst I was in charge of building and automating some pre existing reports that includes bonus payments for the agents of the contact center based on performance metrics

Education

2005 - 2009
Liceo Tecnico Profesional Enriquillo

Graduated from highschool with the title of Bachelor in computing.

2009 - 2016
Univesidad Autonoma de Santo Domingo

I gratuated from the university with the title of Architect.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Videogames, Technology, Video Editing

Tests

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  • Hourly Rate (USD):
    $7
  • Experience:
    7 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Short-term Job
  • Can Work Immediately:
    Yes
Freddy Ysmael G.
General Information
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