
Back office support, sales support and customer service
My professional career began with my first job as a customer service agent, in the teleperformance company, which I lasted 1 year. Then I worked for 6 months in primetel global service, as a back office support... More
Fundamentals of accounting, balance sheet, statement structures, trial balance.

Reservation and sales support for the be live hotels group. Among the main functions, the following stand out: Online sales support, resorts reservations, and travel support.
BACK OFFICE SUPPORT for retailers in USA. My role was to ensure that they were up to date with their inventory on their SIM card products, and train them in the use of the company's platform.

The main function was to provide customer service to USA fedex clients, and notify them about the physical and geographical status of their shipments in real time, through a tracking system
- Supervision, management and direction of teams - Creation of KPIs for performance measurement - Creation of performance report - Interviews and training of new team members
E-marketing diploma at CAES academy. This diploma was a training on the proper use of networks in digital marketing, as well as the use of google ads, SEO, SEM, etc.
Hotel management at ITSC (university) in santo domingo (Final year law student)
E-commerce diploma at San Jorge University. This course had a period of 1 year, where I was able to learn the fundamentals of e-commerce platforms management.
Fundamentals and sales techniques (INFOTEP)
In my free time I am a freelance English teacher. I am passionate about the business world and knowing that there is always something new to create or improve. I enjoy exchanging ideas with the people around me.... More

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