Genesis O. I am offline now
AVAILABLE TO WORK
NicaraguaBilingual customer service and legal intake specialist
I can work as a
- Sales Representative
- Customer Service Bilingual
- Live Chat Support Agent
$520 /Month I accept:- Other
- Other
About me
Bilingual customer service and legal intake professional with experience in client communication, appointment scheduling, CRM management, and administrative support. Skilled in handling inbound and outbound calls,... More
Skills
Academic Educators
Experience
LISINSKI LAW FIRM
Client Intake & Sales Associate - Immigration Law Firm
Served as the initial point of contact for clients, gathering essential case details to determine eligibility for legal services. Conducted structured inbound and outbound calls to assess client needs, verify information, and guide them through the intake process. Provided clear explanations of the firm's services, case requirements, and next steps to help clients understand their options. Qualified potential clients based on the firm's criteria and routed eligible cases to the legal team for further review. Scheduled consultations and coordinated communication between clients and attorneys to ensure a smooth onboarding experience.
INSPIRO RELIA NIC
Customer service specialist, Technical Support, Fraud Prevention- Dish tv services campaing
Provided inbound customer support for DISH TV customers, handling billing inquiries, service issues, and account questions. Assisted customers with technical troubleshooting for satellite TV equipment, signal issues, and service interruptions. Handled fraud prevention and identity verification, identifying suspicious activity and protecting customer accounts. Maintained high customer satisfaction while adhering to security and compliance protocols.
CONCENTRIX
Customer service specialist
Assisted members with questions related to benefits, coverage, claims, and eligibility via inbound and outbound calls. Helped members understand billing statements, copays, deductibles, and plan details. Coordinated information regarding medical appointments, providers, and insurance processes. Delivered empathetic and professional service while resolving concerns efficiently.
EL RINCONCITO TIPICO RESTAURANT
Head Cashier
Supervised daily cashier operations and ensured accurate cash handling. Managed opening and closing procedures, including cash counts and register reconciliation. Assisted customers with orders, payments, and inquiries, ensuring excellent customer service.
Education
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$6.5
Experience:
3 years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Genesis O.
General Information
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