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Kiesha J.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am a Tech Support CSR for a grilling company ; Troubleshooting/Product Update

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer
    • Wire Transfer

This profile has not been verified yet
Kiesha is a morning Bird and can work anytime

About me

    I have several job descriptions I have had experience with; Customer Support, Technical Support, Script VoiceOver,Quality Assurance Agent, Review and Q &A Proof Reader, Marketing Assistant, Executive Assistant,... More

Skills

Accounting

Accounting Skills: invoices, Quotations, Payroll, Expenses, Tax Returns etc Bookkeeping Skills: Recording of Expenses, Filing Receipts, Financial Statements

Bookkeeping
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4 of 5
Accounting
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4 of 5
Customer Service & Admin Support

My Experience in Customer Support and Administration are vast, 9 years experience in both customer support and Admin. Achieved Employee of the Month two times in a row for Excellent Email Management

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5

Experience

Company logo
2016 - 2019
Emerge BPO
Quality Assurance Agent/Email CSR Supervisor

-Supervised 10 agents ensuring their daily goals are met -Grouping Skus by color and size, also updating images, Q & A’s and Reviews on an Online Home store

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2019 - 2020
TelePerformance Inc
Chat Agent

Updating customers about products and services Updating customers on order tracking Checking customer’s Reward Points Troubleshooting Help for electronic products

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2020 - 2022
93.1 Real FM Radio Station
Receptionist/Accountant/Executive Assistant

Receptionist- Filing scripts, recording excel time sheet for customer’s airtime Accountant- Quotations, Invoices, Payroll, Financial Statements etc Executive Assistant- Emails, setting Meetings

Company logo
2022 - 2024
Z Grills
Technical Customer Support Agent

Responding to Emails Creating Return Labels Answering Inbound and Outbound Calls Providing customers with troubleshooting steps via email/phone Replacement of parts under warranty

Education

2004 - 2008
Tutorial High

I have studied 6 subjects: Mathematics, English Language, Principle of Accounts, Social Studies, Principle of Business, Information Technical

2012 - 2014
Government Technical Institute

Administration Principle and Practices

2009 - 2011
Computer World

Microsoft PowerPoint, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Publisher, Business Math, Business English

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Intermediate

Spanish

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

My Hobbies

    My Hobbies are Reading, Cooking, Decor and Craft, Dancing. I am passionate about anything I start, whether it’s a job or a personal task I’m always determine to reach the end goal

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