I am a Tech Support CSR for a grilling company ; Troubleshooting/Product Update
I have several job descriptions I have had experience with; Customer Support, Technical Support, Script VoiceOver,Quality Assurance Agent, Review and Q &A Proof Reader, Marketing Assistant, Executive Assistant,... More
Accounting Skills: invoices, Quotations, Payroll, Expenses, Tax Returns etc Bookkeeping Skills: Recording of Expenses, Filing Receipts, Financial Statements
My Experience in Customer Support and Administration are vast, 9 years experience in both customer support and Admin. Achieved Employee of the Month two times in a row for Excellent Email Management
-Supervised 10 agents ensuring their daily goals are met -Grouping Skus by color and size, also updating images, Q & A’s and Reviews on an Online Home store
Updating customers about products and services Updating customers on order tracking Checking customer’s Reward Points Troubleshooting Help for electronic products
Receptionist- Filing scripts, recording excel time sheet for customer’s airtime Accountant- Quotations, Invoices, Payroll, Financial Statements etc Executive Assistant- Emails, setting Meetings
Responding to Emails Creating Return Labels Answering Inbound and Outbound Calls Providing customers with troubleshooting steps via email/phone Replacement of parts under warranty
I have studied 6 subjects: Mathematics, English Language, Principle of Accounts, Social Studies, Principle of Business, Information Technical
Administration Principle and Practices
Microsoft PowerPoint, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Publisher, Business Math, Business English
My Hobbies are Reading, Cooking, Decor and Craft, Dancing. I am passionate about anything I start, whether it’s a job or a personal task I’m always determine to reach the end goal