Luis Germán L. I am offline now
AVAILABLE TO WORK
Dominican RepublicOperations Manager: Leading sales teams, KPIs, training, and business operations
I can work as a
- Project Manager
$4000 /Month I accept:- Wire Transfer
- Zelle
- Wire Transfer
- Zelle
About me
I have over nine years of experience in the call center and BPO industry, with more than three years in leadership positions as an Operations and Sales Manager. I specialize in managing bilingual teams, driving... More
Skills
Customer Service & Admin Support
Extensive experience in customer service, CRM, phone and email support, data entry, administration, client relations, team leadership, and operational excellence.
Project Management
Managed operational projects, led cross-functional teams, tracked KPIs, optimized workflows, coordinated resources, met deadlines, and delivered business goals through strategic planning.
Experience
Unlimited Vacation Clun
VIP Agent promoted to supervisor
Started as a Vacation Membership Sales Agent, selling hotel memberships and cruise packages to VIP clients. Promoted to Supervisor for strong sales performance and leadership.
Doordash
Sales agent promoted to team lead
Sold DoorDash services to restaurants across the U.S. and Canada. Top performer for one year, Team Lead, and acted as Supervisor during vacation coverage.
Prime Financial Solutions
Sales Manager
Led sales teams, coached representatives, monitored KPIs, optimized processes, developed strategies, improved performance, increased revenue, and ensured operational excellence with strong leadership
Sprint
Sales Agent promoted to Team Lead
Started as a Customer Service Representative, providing customer support while consistently meeting sales targets and delivering technical support for Sprint products and services. After eight months
Education
Prof. Eladio Antonio Aquino Rojas
Successfully completed high school, developing strong communication, teamwork, critical thinking, and problem-solving skills that have contributed to my professional growth.
Certifications & Courses
Lidership
Completed leadership training focused on team management, effective communication, decision-making, conflict resolution, performance coaching, and strategic planning to improve operational efficiency and drive high-performing teams.
English
Completed English language training with a focus on speaking, listening, reading, and writing. Developed strong communication skills for professional environments, customer service, sales, and business interactions with English-speaking clients.
Basic Excel
Completed Basic Microsoft Excel training, gaining knowledge in spreadsheet management, basic formulas and functions, data organization and analysis, chart creation, and report preparation to support administrative and operational tasks.
Information Technology
Completed Information Technology training covering computer systems, software applications, basic networking, troubleshooting, cybersecurity fundamentals, and technical support. Developed practical skills to improve productivity and support business operations.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
My passion is leadership, developing high-performing teams, and optimizing operations to achieve outstanding results. My hobbies include learning about business, sales, and professional development, dancing, and... More
Hourly Rate (USD):
$25
Experience:
9 years 8 Months
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Luis Germán L.
General Information
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