German A. I am offline now
AVAILABLE TO WORK
ColombiaCustomer Service Associate specialized in delivering exceptional support
I can work as a
- Customer Service Bilingual
$960 /Month I accept:- Other
- Cryptocurrency
- Other
- Cryptocurrency
About me
Detail-oriented Bilingual Legal Virtual Assistant with hands-on experience supporting immigration and administrative law practices. Skilled in case intake, client communication, legal documentation, and... More
Experience
Elizabeth Rosario Immigration Law, PLC
Legal Intake Specialist
Managed and directed high-volume inbound calls from prospective clients regarding immigration cases. Scheduled legal consultations and maintained the firm's appointment calendar with attorneys. Provided guidance on services such as Family Petitions, VAWA, U Visa, and T Visa. Maintained accurate client records and ensured proper documentation in the legal CRM. Assisted with administrative tasks such as drafting documents, handling correspondence, and supporting case management. Improved client response time by 50% and decreased missed consultations by 40%.
Gov Assist
Immigration & Travel Documentation Support Specialist
Provide client support and advisory services for U.S. visa and passport processes, including ETA, ESTA, and DS-series forms (DS-160, DS-82, DS-11). Guide clients step-by-step through their travel documentation procedures, ensuring accuracy, compliance, and clarity at every stage. Review and verify documentation to maintain data accuracy and confidentiality according to U.S. Department of State standards. Track and manage cases using CRM tools, ensuring timely updates and proactive communication with clients. Coordinate with the U.S. Department of State, embassies, and consulates to check the status of documents and resolve client issues when necessary. Handle inquiries and escalations efficiently, maintaining high levels of customer satisfaction and professionalism. Continuously develop skills in immigration documentation, case management, and government liaison to enhance service quality and process efficiency. Provide oversight and streamlining of consular documentation workflows with dynamic stage tracking using Excel pivot tables.
Peak Support
Customer Care Advocate
Delivered exceptional support by addressing inquiries via phone and email, resolving product issues, and guiding customers in customized product selection. Educated customers about skincare products and regimens through virtual consultations, demonstrating application techniques, and offering tailored skincare advice. Advocated for customer needs within the company to drive improvements in products and services, enhancing the overall customer experience. Resolved 95% of customer inquiries on the first contact. Increased customer satisfaction ratings by 20% through personalized consultations. Received consistent praise in customer feedback surveys for personalized support.
GHL-Hotels-Four Points by Sheraton Bogota
Guest Services Specialist
Assisted guests at the front desk with personalized service, recognized VIP customers, and ensured a memorable hotel stay for all guests. Provided exceptional guest service by resolving 40 issues daily, resulting in an average satisfaction rating of 4.5 out of 5.
Education
Power BI for Data Analysis from Coursera
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
My hobbies include reading, where I enjoy learning about different topics, and photography, which allows me to capture moments and express my creativity. I also have a passion for continuous learning, especially in... More
Hourly Rate (USD):
$6
Experience:
9 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
German A.
General Information
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