Marketing professional - experience in customer service and remote admin assista
Professional with extensive experience in technical support, customer service, and team building. Highly skilled in managing and optimizing processes to enhance operational efficiency and customer satisfaction,... More
Planning, execution, and monitoring of projects to ensure compliance with scope, timeline, and budget. Standardization of processes that increased operational efficiency.
Training of assigned teams, design and implementation of training programs to optimize customer service efficiency for airlines and ticketing platforms in the United States and Canada.
Management of Mortgages processes including support via phone calls and emails, implementation of strategies to improve communication with appraisers, ensuring deadline compliance and operational efficiency.
Sales support for a matchmaking company, handling incoming calls, following up with potential leads, processing package renewals, scheduling calls with prospects, reviewing fake profiles, and scheduling call blocks.
Resolution of technical issues, management of maintenance requests, optimization of customer service flow through CRM tools and process automation.
I enjoy continuous learning, marketing trends, fitness, and improving my communication skills in different languages.
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