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Giovanni C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon El Salvador
I’m available for a long-term job

Marketing professional - experience in customer service and remote admin assista

I can work as a
  • Virtual Assistant
  • Call Center Agent
Part Time
Dollar icon $400 /Month

I accept:
    • Payoneer
    • Wire Transfer

This profile has not been socially verified yet
Giovanni is a morning Bird and wants to work during America/Los_Angeles Time

About me

    Professional with extensive experience in technical support, customer service, and team building. Highly skilled in managing and optimizing processes to enhance operational efficiency and customer satisfaction,... More

Skills

Customer Service & Admin Support

Customer Support
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5 of 5
Customer Service
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5 of 5
Project Management

Planning, execution, and monitoring of projects to ensure compliance with scope, timeline, and budget. Standardization of processes that increased operational efficiency.

Project Management
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3 of 5
Marketing Project Management
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4 of 5
Software Development Project Management
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4 of 5
Web Development Project Management
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4 of 5
Design Project Management
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3 of 5
Other Project Management
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4 of 5
Writing Project Management
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3 of 5
Project Coordinator
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4 of 5

Experience

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2024 - Present
Hispanoamerica School
Learning Service Specialist

Training of assigned teams, design and implementation of training programs to optimize customer service efficiency for airlines and ticketing platforms in the United States and Canada.

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2019 - 2022
Telus Digital
Sales Operation Support

Management of Mortgages processes including support via phone calls and emails, implementation of strategies to improve communication with appraisers, ensuring deadline compliance and operational efficiency.

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2021 - 2024
Twakify via UpWork
Back Office - Trainer

Sales support for a matchmaking company, handling incoming calls, following up with potential leads, processing package renewals, scheduling calls with prospects, reviewing fake profiles, and scheduling call blocks.

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2016 - 2019
Teleperformace
Technical Support Associate

Resolution of technical issues, management of maintenance requests, optimization of customer service flow through CRM tools and process automation.

Languages

English

Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I enjoy continuous learning, marketing trends, fitness, and improving my communication skills in different languages.

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