Gustavo R.

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Operations & Executive Support Coordinator

Reduced document processing errors by 35%, saving 5+ hours weekly in rework and preventing costly submission rejections, by implementing validation checklists for all supplier invoices, quotes, and contracts. Maintained 95%+ on-time coordination rate managing daily follow-ups with 10+ domestic and international vendors and freight partners, eliminating recurring delivery delays. Built Excel dashboards tracking 20+ active purchase orders simultaneously, cutting status update time by 40% and giving management real-time visibility. Managed executive inbox and task pipeline with 100% follow-up rate on all pending items, reducing missed deadlines to zero. Served as primary point of contact between leadership, vendors, and clients, streamlining communication across all operational matters.

Grupo 2000 SRL

Administrative & Operations Coordinator

Reviewed and validated 50+ procurement documents monthly, catching inconsistencies before submission and reducing rejection rates by an estimated 40%. Accelerated vendor onboarding by organizing supplier documentation packages 30% faster than previous processes, shortening procurement cycles. Tracked production timelines across multiple concurrent projects, proactively flagging delays before they impacted delivery commitments. Maintained 100% data integrity across all procurement records through consistent review and filing procedures, supporting audit readiness at all times.

Alorica

Customer Service Representative

Handled 80+ inbound contacts daily in English for US-based clients, consistently meeting and exceeding KPI targets in a high-volume environment. Maintained error-free customer records across multiple internal systems, achieving 98%+ accuracy rate throughout entire tenure. Identified recurring operational issues and escalated structured feedback that contributed to measurable process improvements across the support team.