I have experience in data analysis, customer service, and information management
Analytical and detail-oriented Business Operations, Marketing & Analytics Specialist with a B.Sc. in Management Information Systems and experience supporting business operations, customer success, SEO research, and... More
I have strong accounting skills, including proficiency in financial reporting, budgeting, and analysis. I am experienced in managing financial records and ensuring compliance with regulations.
Conduct SEO and competitor research to identify high-value outreach and lead generation opportunities. Perform website audits and quality assurance checks to improve SEO compliance, content accuracy, and outreach effectiveness. Analyze outreach and campaign data to support link-building strategies and improve overall performance. Manage and organize lead pipelines in HubSpot, ensuring accurate tracking, reporting, and follow-ups. Support SEO campaigns through detailed research, reporting, and operational coordination.
Managed customer orders and supplier coordination in a fast-paced e-commerce environment while maintaining accuracy and timely fulfillment. Coordinated supplier purchase orders, tracked submissions, and maintained organized operational workflows. Improved order fulfillment accuracy by 20% through enhanced coordination between departments and process tracking. Supported accounts payable processes through accurate invoice review and financial data management. Built Excel dashboards and automated reporting processes, reducing manual tracking time by 30%.
Contributed to a 15% increase in monthly sales through targeted client outreach, product promotion, and relationship management. Conducted SEO audits and lead generation campaigns that improved client visibility and audience engagement. Managed and analyzed data from 200+ customer transactions to identify sales trends and business opportunities. Maintained detailed CRM records and managed 100+ weekly customer interactions to improve follow-ups and client retention. Supported remote sales operations through reporting, customer communication, and data organization.
Analyzed sales and customer behavior data to support forecasting and improve decision-making within the sales department. Monitored delivery operations and recommended process improvements that enhanced customer satisfaction and operational efficiency. Developed a data-driven proposal recommending a $150K investment to strengthen regional sales performance and expand local market coverage. Conducted product coverage and market analysis to evaluate growth opportunities for key product lines.
Graduated Magna Cum Laude | Area Award in Management Information Systems
I have a passion for reading, particularly science fiction, which fuels my imagination and curiosity about the future. True crime stories intrigue me with their complex narratives and psychological depth. I also... More
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