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Ibrahim V.
I am online now

activeStatusAVAILABLE TO WORKlocation icon Venezuela
I’m available for a long-term job

C1 Bilingual VA and IT Specialist. 15 years in Tech Support and Call Centers.

I can work as a
  • Programmer
  • Call Center Agent
  • Customer Service Bilingual
Full Time
Dollar icon $640 /Month

I accept:
    • Cryptocurrency
    • Payoneer
    • +2

This profile has not been socially verified yet
Ibrahim is a morning Bird and can work anytime

About me

    As a C1 Bilingual Virtual Assistant and Technical Support Specialist with 15 years of experience , I provide expert-level hardware diagnostics and remote troubleshooting for corporate and medical environments. I... More

Skills

Communication

Zoom
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Skype
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

Customer Support
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5 of 5
Data Entry
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4 of 5
Phone Support
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4 of 5
Email Management
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4 of 5
Customer Service
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5 of 5

Experience

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2023 - 2024
Dentistry Support
Especialista de Soporte Telefónico

Provided specialized remote technical assistance and troubleshooting for medical software and hardware exclusively in English. Resolved complex connectivity and configuration issues, maintaining high customer satisfaction and efficiency.

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2025 - 2026
VICTORY LOGISTICS
Coordinador de Mantenimiento de Flota

Coordinated preventive maintenance services and DOT inspections for truck fleets, locating repair workshops nationwide to minimize operational downtime. Developed a comprehensive fleet management module, centralizing fault reporting, planning preventive maintenance and DOT inspections, and automating diagnostic report submission to external workshops. Conducted ongoing updates and maintenance of fleet databases, ensuring real-time accuracy of asset tracking, repair histories, and technical integration of new vehicles.

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2009 - Present
Soporte Técnico Independiente

Providing expert diagnostic and repair services at the component level for various computer equipment and client portfolios. Consulted on hardware optimization, custom PC assembly, and system infrastructure maintenance.

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2018 - 2020
TAKSIO
Coordinador de Soporte Técnico

Managed expert level installation, repair, and maintenance of computer hardware, servers, and peripherals. Conducted advanced data analysis and departmental reports using Excel to improve operational tracking. Provided technical leadership and coordinated maintenance workflows for infrastructure team.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My passions include playing rugby, exercising, and cinema, with a focus on analyzing complex plots and technical production. I am also an avid gamer, enjoying my time exploring different titles and following the... More

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