Virtual receptionist & customer/sales support: calls, scheduling, CRM.
Customer service professional with over 3 years of experience supporting U.S.-based businesses in virtual reception, customer service and sales support. Experienced in handling high-volume inbound/outbound calls... More
Handled inbound calls for multiple U.S.-based businesses, including law firms and property management companies, serving as the first point of contact and primary voice of each business.
Conducted outbound calls to qualified homeowners, evaluating prospects and scheduling appointments.
Monitored calls daily to ensure a confident, polished, and compliant customer experience, coaching agents on communication and issue resolution.
Conducted outbound calls to property owners, qualifying leads for client review and scheduling appointments via Calendly based on availability.
I enjoy reading crime novels, especially those written by Lisa Jackson. I also enjoy spending time with my cat.
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