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Irwin A.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

An All-round Customer Service Representative/ Supervisor with 7 years of XP

I can work as a
  • Virtual Assistant
  • Sales And Marketing
  • Project Manager
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal

This profile has been successfully verified with Linkedin
Irwin is a morning Bird and can work anytime

About me

    I am an All-round Customer Service Representative/ Supervisor with over 7 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software,... more

Skills

Accounting

Bookkeeping
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4 of 5
Freshbooks
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4 of 5
Quickbooks
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4 of 5
ZipBooks
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4 of 5
Communication

Loom
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5

Experience

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2015 - 2017
STARTEK
Customer service rep

Handled 70+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and finding solutions to customers' problems.

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2017 - 2018
KNOAH SOLUTIONS
Technical Support Agent

-Helped customers troubleshoot home tech devices, like Modems, computers, and Smart TVs -Upsold Antiviruses -Got promoted to Subject Matter Expert.

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2018 - 2020
ALLIED GLOBAL
Sales Supervisor

-Successfully led my teams to reach their personal goals and the company’s goals -Successfully managed to reach the site’s desired metrics working as an Interim Sales Manager

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2020 - 2021
NATIONAL SPORTS ID
Virtual Assistant

-Organized and managed the Company’s portfolios and emails. -Received calls from customers and solve their problems -Managed a team of 6 Virtual assistants exceeding the company’s Goals and Metrics.

Education

2013 - 2013
Centro Politecnico

I graduated from Highschool in 2013.

Certifications & Courses

2020 - 2022
HIPAA

I have a certification on HIPAA compliance

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I enjoy Reading Philosophy books and I enjoy going to the gym, because, I am a competitive bodybuilder

Tests

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