An All-round Customer Service Representative/ Supervisor with 7 years of XP
I am an All-round Customer Service Representative/ Supervisor with over 7 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software,... More
Handled 70+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and finding solutions to customers' problems.
-Helped customers troubleshoot home tech devices, like Modems, computers, and Smart TVs -Upsold Antiviruses -Got promoted to Subject Matter Expert.
-Successfully led my teams to reach their personal goals and the company’s goals -Successfully managed to reach the site’s desired metrics working as an Interim Sales Manager
-Organized and managed the Company’s portfolios and emails. -Received calls from customers and solve their problems -Managed a team of 6 Virtual assistants exceeding the company’s Goals and Metrics.
I graduated from Highschool in 2013.
I have a certification on HIPAA compliance
I enjoy Reading Philosophy books and I enjoy going to the gym, because, I am a competitive bodybuilder
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