Business Management
i have a vast experience in customer service working with US based companies, handling administrative tasks.
Responsible for Managing the relationship with customers developing new product introduction projects from its initial phase through execution and launch.
Identify training needs, create a training and development plan (monthly or yearly), Conduct induction and orientation sessions, periodically monitor and evaluate the progress of the internal training
Call monitoring, responsible to ensure my agents comply with the client’s requirements of Quality and customer service, tracking regarding the operational management. Preparation of reports etc
Manage large amounts of incoming phone calls. identify and assess customer’s needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts.
Business Management - planning, organizing, directing, and controlling the activities of a business or organization to achieve its goals and objectives.
CAPM -Certified associate in project management
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