Jackeline T. I am offline now
AVAILABLE TO WORK
El SalvadorRemote Operations & Client Support Specialist, bilingual and organized.
I can work as a
- Customer Support
- Call Center Agent
- Customer Service VA
$1120 /Month I accept:- Bitcoin
- Other
- +2
- Bitcoin
- Other
- +2
About me
I am a Remote Operations and Client Support Specialist with a background in Industrial Engineering. I have experience in insurance, logistics, and customer service, managing teams of 20+, coordinating cases for... More
Skills
Communication
Customer Service & Admin Support
Experience
Customer Service Agent Insurance BPO
Delivered customer support for U.S.-based insurance clients, handling policy inquiries, claims updates, and coverage details across multiple insurance lines. Managed escalated cases with professionalism and empathy, ensuring timely resolution and client satisfaction. Scheduled follow-ups, documented case progress, and organized daily tasks to maintain efficiency in remote operations. Maintained accurate records and case documentation to support seamless communication with clients and internal teams.
Team Leader Insurance BPO
Directed a team of 20+ customer service representatives in the insurance sector ensuring compliance with performance metrics, quality standards, and client expectations. Oversaw daily operations, monitored KPIs (response time, satisfaction, claim resolution accuracy), and provided coaching to boost team performance. Scheduled and conducted 1:1 meetings, prepared follow-up communications, and maintained organized workflows to support staff and client needs. Coordinated case management and client support for U.S.-based accounts, ensuring timely resolution and accurate documentation. Analyzed historical data to identify trends, generating actionable reports that improved efficiency and client outcomes.
Logistics Support Moving Company
Coordinated delivery schedules and managed communication between U.S.-based clients and drivers. Prepared contracts, maintained service records, and ensured accurate documentation of logistics operations. Acted as liaison to guarantee efficient case handling and timely service delivery.
Cashier Banking Sector
Processed daily financial transactions including deposits, withdrawals, and payments with accuracy and confidentiality. Supported administrative tasks and provided customer service in a fast-paced environment.
Education
Certifications & Courses
Excel course
Advanced Excel Course for reporting, analysis, and data management
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I enjoy learning new skills, exploring different technologies, and practicing jumping as a fitness activity. I also like engaging in outdoor and creative activities that keep me motivated and balanced
Hourly Rate (USD):
$7
Experience:
9 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Post graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Jackeline T.
General Information
Hire the Best Remote Workers Across Latin America
What makes us the best?
- Free Job Posting*
- Verified Worker Profiles
- Money-back Guarantee
- Live Support